MB logoBeyond the ServiceBY MB · SERVICE INTELLIGENCE
Start here

One service request.
From equipment failure to a decision.

Illustrative walkthrough. All names, times, stock and costs below are fictional assumptions. These buttons explain the process; they do not create tickets, allocate engineers or move stock.

What the record helps you see

Operational outcome24 h downtimeCompared with 26 hours to complete the ticket.
Stock outcome3 → 2 unitsOne replacement part issued.
Financial outcomeSAR 370Direct contribution on recorded charges and costs.

Calculation: (2.5 × SAR 100) + SAR 500 + SAR 80 = SAR 830 direct cost. SAR 1,200 − SAR 830 = SAR 370 direct contribution. This example assumes chargeable service and complete cost records.

Next: explore the dashboardExplore the report library

Testing and readiness

This simple narrative is separate from the two controlled warranty and chargeable server test cases. See their recorded checks and the remaining pilot requirements below.

Review controlled workflow testsTechnical readiness

Salesforce and SAP are not connected. Operational managed hosting and the Apple app remain in preparation. Deployment requires organization-specific security review, device testing and user acceptance.